Half of small businesses in the United States already use artificial intelligence to elevate customer service; 9 out of 10 will keep or grow their human service teams

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New research shows small business optimism for customer experience investments to drive loyalty despite economic pressuresPALO ALTO, Calif., Oct. 07, 2025 (GLOBE NEWSWIRE) — Talkdesk®, Inc. today revealed new research from a customer service and artificial intelligence (AI) survey of United States (U.S.) small business owners. Half (51%) of small businesses have already integrated AI into their customer service operations, and 94% expect to either grow their customer service teams or maintain c